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Old 21st September 2012, 15:30
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Henry_live Henry_live is offline
Livestream Producer Support
 
Join Date: Mar 2010
Location: New York
Posts: 640
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Quote:
Originally Posted by mechainical View Post
Hey all,

New to Livestream, but when I am making a recording of my desktop, all I get is a blank screen on the preview, but I can see the mouse highlighted moving around.

When I go to the recording in my video files, it has only recorded the blank screen and the mouse moving around.

Any ideas?

MacBook Pro
2.4 GHz Intel Core i7
8gb 1333 MHz DDR3

Thanks
Are you currently using OS X Mountain Lion (10.8)? If so, There were changes made in the operating system that affected the ability to capture the screen with Livestream for Producers. We are aware of the issue and have released a Beta version that addresses this. You can download it at the URL below:

http://cdn.livestream.com/producer/L...oducerBeta.pkg

If you continue to experience difficulties, please let me know.
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-Henry

Last edited by Henry_live; 21st September 2012 at 16:15.
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