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Old 20th February 2012, 16:39
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ernielive ernielive is offline
Livestream Producer Support
 
Join Date: Oct 2011
Posts: 1,489
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Jasonleon85,

Could you please open a support ticket at the following URL: https://secure.livestream.com/myacco...ter/openticket

In this ticket, please attach your Procaster logs, extracted with these steps:

-Open Procaster
-Click 'Preferences' on the Procaster launch screen
-Click 'Video' tab
-Click 'Save Logs' at the bottom right of this screen

This will create a 'ProcasterLogs.zip' file on your desktop. Additionally, provide the following information as well:

CPU, RAM
Video Card
Operating System
Any Hardware (External audio device, capture card, etc)
Any other information that may help us
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Ernie
Livestream Support
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