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Forum: Technical Questions & Bugs 2nd May 2013, 10:33
Replies: 5
Views: 2,342
Posted By benhomer
Unfortunately this isn't something we are able to...

Unfortunately this isn't something we are able to support at this time.

-Ben
Livestream Support
Forum: Technical Questions & Bugs 22nd April 2013, 15:08
Replies: 1
Views: 385
Posted By benhomer
Imported videos on the original Livestream...

Imported videos on the original Livestream platform are transcoded to the free channel quality setting which is 400Kbps video, 64Kbps audio, 480x360 resolution, 25 fps.

Full details on import...
Forum: Technical Questions & Bugs 6th March 2013, 12:24
Replies: 5
Views: 562
Posted By benhomer
Bob, I think this may be an ads related issue,...

Bob, I think this may be an ads related issue, we're looking into it.
Forum: Feedback 31st December 2012, 11:39
Replies: 2
Views: 1,264
Posted By benhomer
Please open a support ticket...

Please open a support ticket (https://secure.livestream.com/myaccount/supportcenter/tickets) from the account you are requesting deletion and a member of our team can assist with this.

-Ben...
Forum: Technical Questions & Bugs 20th November 2012, 17:13
Replies: 5
Views: 969
Posted By benhomer
Disable adblock plus -Ben Livestream...

Disable adblock plus

-Ben
Livestream Support
Forum: Technical Questions & Bugs 12th October 2012, 10:40
Replies: 4
Views: 1,017
Posted By benhomer
It sounds like most likely the content is being...

It sounds like most likely the content is being blocked by an IE security or privacy setting but we will also try to do some further testing on our side to see if we can replicate the issue here. If...
Forum: Technical Questions & Bugs 11th October 2012, 18:01
Replies: 33
Views: 8,944
Posted By benhomer
The New Livestream is a new platform independent...

The New Livestream is a new platform independent of the original Livestream so yes you will use different software to broadcast to New Livestream and will want to setup a New Livestream account.
...
Forum: Technical Questions & Bugs 11th October 2012, 15:58
Replies: 33
Views: 8,944
Posted By benhomer
Embedding is here! For more: ...

Embedding is here! For more:
http://new.livestream.com/plans
Forum: Other Support Issues 9th October 2012, 10:00
Replies: 4
Views: 1,067
Posted By benhomer
It sounds like you purchased a New Producer...

It sounds like you purchased a New Producer account which includes unlimited ad-free streaming for $45/mo. This plan would apply to your New Livestream account not your original Livestream account...
Forum: Technical Questions & Bugs 9th October 2012, 09:24
Replies: 33
Views: 8,944
Posted By benhomer
Embedding functionality for new is very close,...

Embedding functionality for new is very close, most likely it will be available later this week or early next.

-Ben
Livestream Support
Forum: Technical Questions & Bugs 3rd October 2012, 15:01
Replies: 4
Views: 802
Posted By benhomer
It looks like you're zoomed in on the page. ...

It looks like you're zoomed in on the page.

In Firefox go to the View menu --> Zoom --> Reset.
Forum: Technical Questions & Bugs 3rd October 2012, 10:58
Replies: 4
Views: 802
Posted By benhomer
There isn't any specific issue in the screenshot...

There isn't any specific issue in the screenshot shown. In order to broadcast using Webcaster Flash player will need to access your camera. This message is Flash player requesting access to your...
Forum: Technical Questions & Bugs 2nd October 2012, 12:42
Replies: 211
Views: 64,663
Posted By benhomer
To be clear, the reason for the change to the...

To be clear, the reason for the change to the java client based version that you mention was because of a YouTube platform change at that time. We would have liked to have been able to continue...
Forum: Technical Questions & Bugs 2nd October 2012, 11:55
Replies: 16
Views: 4,457
Posted By benhomer
Hubert, It sounds like you may be correct...

Hubert,

It sounds like you may be correct that there may be some issue with service in your geographic location in Austria for New playback. If you open a New Livestream support case here...
Forum: Feedback 28th September 2012, 15:50
Replies: 13
Views: 9,204
Posted By benhomer
There is no plan to change the current...

There is no plan to change the current functionality at this time.

-Ben
Livestream Support
Forum: Premium Questions 28th September 2012, 10:42
Replies: 8
Views: 1,542
Posted By benhomer
We rolled out a fix which should eliminate the...

We rolled out a fix which should eliminate the need to disable hardware acceleration. You shouldn't see this again but if you do let us know and we can look into it further.

-Ben
Livestream...
Forum: Technical Questions & Bugs 27th September 2012, 16:30
Replies: 211
Views: 64,663
Posted By benhomer
It's new information since a day ago when that...

It's new information since a day ago when that information (from Henry) was posted. We had been working to implement a fix but that is looking like it will be more difficult to do now. Since it is a...
Forum: Technical Questions & Bugs 27th September 2012, 15:46
Replies: 16
Views: 4,457
Posted By benhomer
As mentioned before we would likely need to do...

As mentioned before we would likely need to do some more direct troubleshooting to see what is happening. If you open a support ticket / update the support ticket with details on when you are...
Forum: Technical Questions & Bugs 27th September 2012, 14:11
Replies: 211
Views: 64,663
Posted By benhomer
Due to YouTube platform changes that are out of...

Due to YouTube platform changes that are out of our control this functionality is no longer working. Unfortunately, while we are continuing to investigate a solution it looks like this may not be a...
Forum: Premium Questions 26th September 2012, 16:02
Replies: 8
Views: 1,542
Posted By benhomer
Just to confirm you have only seen this when...

Just to confirm you have only seen this when viewing streams on New.Livestream.com, not on the original Livestream, correct? We have identified the cause and will be releasing a fix to resolve this...
Forum: Feature Requests 26th September 2012, 11:56
Replies: 3
Views: 1,560
Posted By benhomer
I think perhaps the confusion here was over the...

I think perhaps the confusion here was over the question, the photo helps to clarify. The Broadcaster will try to connect via DHCP so there is no need to manually configure the IP address unless it...
Forum: Technical Questions & Bugs 25th September 2012, 11:06
Replies: 16
Views: 4,457
Posted By benhomer
It sounds like there is something blocking you...

It sounds like there is something blocking you from being able to load the content. Usually the reason for this is there is something blocking some player component which is why Ad-Block plus will...
Forum: Technical Questions & Bugs 24th September 2012, 15:16
Replies: 2
Views: 543
Posted By benhomer
There isn't any known issue that would cause...

There isn't any known issue that would cause this, if you are having an issue with the camera source being recognized there are a number of possible causes. I would recommend opening a support ticket...
Forum: Technical Questions & Bugs 4th September 2012, 15:46
Replies: 69
Views: 27,857
Posted By benhomer
This issue appears to be related to a browser...

This issue appears to be related to a browser hijack or some similar malware issue that is preventing access for some users when trying to view the Livestream player. Unfortunately because this seems...
Forum: Technical Questions & Bugs 29th August 2012, 10:42
Replies: 69
Views: 27,857
Posted By benhomer
Could be something with the chrome of the player...

Could be something with the chrome of the player that site is using, if ad-block plus is installed and enabled that would also likely cause some issues. Did you try disabling ad-block plus? If that...
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