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Search: Posts Made By: bblinder
Forum: General Discussion 24th July 2014, 16:21
Replies: 3
Views: 36
Posted By bblinder
Hi HonestMann, The CPU doesn't necessarily...

Hi HonestMann,

The CPU doesn't necessarily refer to hard drive space. Gigabytes are an indication of storage space, not the strength of your CPU.

For reference, we generally recommend a...
Forum: General Discussion 24th July 2014, 08:47
Replies: 3
Views: 36
Posted By bblinder
Hi HonestMannn, What was the exact issue you...

Hi HonestMannn,

What was the exact issue you encountered?
Forum: Premium Questions 22nd July 2014, 11:22
Replies: 1
Views: 28
Posted By bblinder
Hi Elbaonline, If you're unable to close it...

Hi Elbaonline,

If you're unable to close it from your account center at secure.livestream.com, I'd recommend sending an email to billing@livestream.com. They'll manually downgrade the plan and...
Forum: Technical Questions & Bugs 16th July 2014, 14:06
Replies: 5
Views: 121
Posted By bblinder
Hi TaroSnow, Is Procaster giving you a...

Hi TaroSnow,

Is Procaster giving you a specific error message in the console before it shuts down? Would you mind providing the logs?

Open Procaster --> Preferences --> Video tab --> Save logs....
Forum: Procaster Windows 16th July 2014, 10:33
Replies: 3
Views: 166
Posted By bblinder
Hi Hunterhobbit, Are you logging in with a...

Hi Hunterhobbit,

Are you logging in with a username or email address? Are you running the program as administrator?
Forum: Other Support Issues 14th July 2014, 13:07
Replies: 1
Views: 153
Posted By bblinder
If you're looking to delete the account, simply...

If you're looking to delete the account, simply shoot an email to newsupport@livestream.com (with the email address associated with the account), giving the channel name, and mention that you'd like...
Forum: Technical Questions & Bugs 10th July 2014, 16:55
Replies: 3
Views: 108
Posted By bblinder
Hi jnnetwork, The syntax when using a RTMP...

Hi jnnetwork,

The syntax when using a RTMP URL needs to be extremely precise. If you're still having difficulty, please open a support ticket at help.livestream.com with the exact URL you're using.
Forum: Technical Questions & Bugs 9th July 2014, 16:13
Replies: 2
Views: 105
Posted By bblinder
Hi Ariririsu, Have you opened a ticket with...

Hi Ariririsu,

Have you opened a ticket with Support? If not, please do so at help.livestream.com.

Be sure to provide as much information and detail as possible: link to the channel, name of the...
Forum: Procaster Windows 5th July 2014, 15:42
Replies: 2
Views: 156
Posted By bblinder
Sounds like it could be your video card drivers. ...

Sounds like it could be your video card drivers.

Try going into Procaster's preferences --> Desktop tab --> change "effect render method" to "simple". Save your changes.

In the meantime, check...
Forum: Technical Questions & Bugs 30th June 2014, 13:33
Replies: 1
Views: 109
Posted By bblinder
Are you selecting a channel prior to going live?...

Are you selecting a channel prior to going live? Or is it "Preview" mode?
Forum: Technical Questions & Bugs 19th June 2014, 20:19
Replies: 1
Views: 144
Posted By bblinder
Error 5 typically occurs if a step was skipped in...

Error 5 typically occurs if a step was skipped in that the Glass asks if you should trust the computer and the prompt is bypassed.

Please go through the following steps:

Set you Glass to debug...
Forum: API & Developer Discussion 17th June 2014, 17:14
Replies: 4
Views: 306
Posted By bblinder
We don't have any immediate plans to discontinue...

We don't have any immediate plans to discontinue the Original platform, nor can I offer an ETA for an API at the moment, unfortunately. This is an extremely popular feature request, though, and I'd...
Forum: API & Developer Discussion 16th June 2014, 17:04
Replies: 4
Views: 306
Posted By bblinder
Hi Omykron, The API you reference is for the...

Hi Omykron,

The API you reference is for the Original Livestream, our legacy platform. You link you provided (http://new.livestream.com/AIAAvideo/Aviation2014) is on the New Livestream platform,...
Forum: Technical Questions & Bugs 13th June 2014, 16:40
Replies: 1
Views: 148
Posted By bblinder
Hi Cora_Manatee, This is because Autopilot...

Hi Cora_Manatee,

This is because Autopilot (and Studio) is based on Flash, which mobile devices cannot read.

So while Live and archived content will be visible on mobile (provided your channel...
Forum: Procaster Windows 13th June 2014, 11:51
Replies: 1
Views: 185
Posted By bblinder
Check your computer's power usage settings and...

Check your computer's power usage settings and change it to high performance.

Next, open Task Manager and see what other processes are running in the background. Antivirus programs, etc, will sap...
Forum: Technical Questions & Bugs 13th June 2014, 11:13
Replies: 1
Views: 153
Posted By bblinder
Hi qzurr, There is a "X" in the right hand...

Hi qzurr,

There is a "X" in the right hand corner of the video within the storyboard. Press it, and it will give you the option to delete.
Forum: Other Support Issues 11th June 2014, 11:28
Replies: 1
Views: 184
Posted By bblinder
Hi FallenAngelLove, You would need to...

Hi FallenAngelLove,

You would need to contact takedown@livestream.com.
Forum: Technical Questions & Bugs 10th June 2014, 11:34
Replies: 1
fms
Views: 154
Posted By bblinder
If you're on the Original Livestream platform,...

If you're on the Original Livestream platform, you can find the RTMP URL here: http://www.livestream.com/userguide/index.php?title=Using_Flash_Media_Live_Encoder_with_Livestream
Forum: Production Tips 7th June 2014, 11:09
Replies: 1
Views: 463
Posted By bblinder
Hello, The Android app will only work with...

Hello,

The Android app will only work with the New Livestream platform. If your account is on the Original Livestream, then your channel will not be visible on the android app.
Forum: Procaster Windows 2nd June 2014, 10:04
Replies: 7
Views: 5,496
Posted By bblinder
If you're on the Original Livestream platform,...

If you're on the Original Livestream platform, yes, your streams connect to NY.

If you're on a paid account on the New Livestream platform, you're provisioned a local server near your geographical...
Forum: Technical Questions & Bugs 25th May 2014, 18:55
Replies: 3
Views: 242
Posted By bblinder
Hi TeaKayBlue, While Procaster is generally...

Hi TeaKayBlue,

While Procaster is generally meant to capture one screen at a time, there's an option in the Desktop tab in Procaster's preferences called "Start Capture 2nd Monitor", that will...
Forum: Technical Questions & Bugs 24th May 2014, 11:29
Replies: 6
Views: 5,336
Posted By bblinder
Hi Sylvan, It essentially comes down to the...

Hi Sylvan,

It essentially comes down to the way your system handles flash.

Other than temporarily disabling the firewall, one other option is to clear the flash cache:

If you're on Windows,...
Forum: Feedback 24th May 2014, 11:26
Replies: 163
Views: 49,564
Posted By bblinder
Hi Memoca, The channel should now be...

Hi Memoca,

The channel should now be restored.
Forum: Technical Questions & Bugs 22nd May 2014, 17:48
Replies: 1
Views: 143
Posted By bblinder
Hi Todd, Procaster (and its contents) can...

Hi Todd,

Procaster (and its contents) can generally be found in ~/Applications. You can use the "mdfind" terminal command to search for "Procaster.app", which should reveal the directory path.
...
Forum: Feature Requests 21st May 2014, 10:38
Replies: 2
Views: 2,647
Posted By bblinder
The ability to disable censoring has been...

The ability to disable censoring has been incorporated into the New Livestream platform for a long time. The Original Livestream, our legacy platform, is no longer under active development.

This...
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