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Forum: Other Support Issues Yesterday, 13:19
Replies: 1
Views: 17
Posted By bblinder
Hi Troppo14, Would you mind providing a link...

Hi Troppo14,

Would you mind providing a link to the page? If it's on the Original Livestream platform, it will not be viewable on the mobile app (which is only compatible with the New Livestream)....
Forum: Technical Questions & Bugs 13th September 2014, 09:59
Replies: 2
Views: 39
Posted By bblinder
Hi Larry, We have a specialized Facebook...

Hi Larry,

We have a specialized Facebook group for Studio software users, and are hoping to release an updated forum in the near future.
Forum: Technical Questions & Bugs 13th September 2014, 09:58
Replies: 2
Views: 41
Posted By bblinder
Hi Larry, The New Livestream platform has no...

Hi Larry,

The New Livestream platform has no time limit on any plan. That said, we generally recommend refreshing long-term streams on a regular basis to help prevent local bandwidth issues.
Forum: Technical Questions & Bugs 13th September 2014, 09:43
Replies: 1
Views: 36
Posted By bblinder
Hi Ericrms, The Broadcaster only streams to...

Hi Ericrms,

The Broadcaster only streams to the New Livestream platform. A device like the Teradek Cube or the VidiU is also able to stream to a custom RTMP server.
Forum: Feedback 13th September 2014, 09:39
Replies: 1
Views: 74
Posted By bblinder
Hi Diana2911PT, You would do so at your own...

Hi Diana2911PT,

You would do so at your own risk. If we receive a takedown notice from the copyright holder, then we'll no choice but to lock your account.
Forum: Technical Questions & Bugs 9th September 2014, 08:23
Replies: 47
Views: 27,748
Posted By bblinder
The Original Livestream is our legacy platform...

The Original Livestream is our legacy platform and is no longer under active development. All active development is on new.livestream.com.

This thread is now closed.
Forum: Feedback 3rd September 2014, 08:22
Replies: 1
Views: 84
Posted By bblinder
Hi newmac53, As we're a public platform, we...

Hi newmac53,

As we're a public platform, we don't manage the accounts you see on the site. Please feel free to reach out to the account holder directly.
Forum: General Discussion 2nd September 2014, 18:51
Replies: 1
Views: 94
Posted By bblinder
Hi equiweb, If you have a Premium plan on...

Hi equiweb,

If you have a Premium plan on the Original Livestream, you have access to a basic analytics suite built in. Simply go to secure.livestream.com and select "Studio" in the row of icons...
Forum: Premium Questions 20th August 2014, 19:05
Replies: 4
Views: 3,701
Posted By bblinder
Hi Santacruzskim, The ATEM TV Studio is a...

Hi Santacruzskim,

The ATEM TV Studio is a certified device with the Livestream Producer software, and will remain so.

While it will work with a more linear program like Producer, the processes...
Forum: Technical Questions & Bugs 20th August 2014, 18:35
Replies: 3
Views: 240
Posted By bblinder
Hi Septin, Out of curiosity, are you running...

Hi Septin,

Out of curiosity, are you running under an admin account? Would you be able to temporarily create a new user profile on your computer and see if the same problem occurs?
Forum: Technical Questions & Bugs 19th August 2014, 17:28
Replies: 2
Views: 152
Posted By bblinder
Hi tdellaringa, You would need to select the...

Hi tdellaringa,

You would need to select the "screen" icon when you're live. If you only want to display your desktop, select "no camera" as your video source before you go live.
Forum: Cameras & Equipment 17th August 2014, 15:03
Replies: 1
Views: 152
Posted By bblinder
Hi BlessedbyGod7, You can see a list of our...

Hi BlessedbyGod7,

You can see a list of our recommended capture devices here:...
Forum: Technical Questions & Bugs 17th August 2014, 14:47
Replies: 1
Views: 115
Posted By bblinder
Hi stephaniendutra, Unfortunately, unless...

Hi stephaniendutra,

Unfortunately, unless the account holder has made it available, there isn't a way to rewatch old broadcasts on twitcam.
Forum: Technical Questions & Bugs 12th August 2014, 12:03
Replies: 1
Views: 164
Posted By bblinder
Hi JamboJims, Generally speaking the ports...

Hi JamboJims,

Generally speaking the ports that would need to be made open to *both* incoming and outgoing communication are:

TCP 1935
TCP 80
TCP 443 (https)
UDP 53 (DNS)

Providing for...
Forum: Technical Questions & Bugs 7th August 2014, 13:56
Replies: 3
Views: 155
Posted By bblinder
shadowwolfiex, I restarted your channel. Is...

shadowwolfiex,

I restarted your channel. Is the same behavior continuing across multiple browsers?
Forum: Technical Questions & Bugs 7th August 2014, 13:56
Replies: 3
Views: 155
Posted By bblinder
shadowwolfiex, I restarted your channel. Is...

shadowwolfiex,

I restarted your channel. Is the same behavior continuing across multiple browsers?
Forum: Technical Questions & Bugs 5th August 2014, 18:55
Replies: 1
Views: 159
Posted By bblinder
Hi Mebia, The closest answer would be a...

Hi Mebia,

The closest answer would be a combination of 1 and 3. Whilst Google Analytics may track by unique IPs, the event page itself does not. Any time someone refreshes the page/presses play,...
Forum: Technical Questions & Bugs 2nd August 2014, 13:45
Replies: 2
Views: 211
Posted By bblinder
Hi Srinathsadam, Does the same behavior...

Hi Srinathsadam,

Does the same behavior occur in Google Chrome or Opera?
Forum: Technical Questions & Bugs 2nd August 2014, 13:45
Replies: 2
Views: 211
Posted By bblinder
Hi Srinathsadam, Does the same behavior...

Hi Srinathsadam,

Does the same behavior occur in Google Chrome or Opera?
Forum: Cameras & Equipment 30th July 2014, 17:58
Replies: 2
Views: 165
Posted By bblinder
Hi Zack, Have you opened a support ticket at...

Hi Zack,

Have you opened a support ticket at help.livestream.com? The unit may need to be RMA'd.
Forum: Cameras & Equipment 30th July 2014, 17:58
Replies: 2
Views: 165
Posted By bblinder
Hi Zack, Have you opened a support ticket at...

Hi Zack,

Have you opened a support ticket at help.livestream.com? The unit may need to be RMA'd.
Forum: General Discussion 24th July 2014, 16:21
Replies: 3
Views: 243
Posted By bblinder
Hi HonestMann, The CPU doesn't necessarily...

Hi HonestMann,

The CPU doesn't necessarily refer to hard drive space. Gigabytes are an indication of storage space, not the strength of your CPU.

For reference, we generally recommend a...
Forum: General Discussion 24th July 2014, 08:47
Replies: 3
Views: 243
Posted By bblinder
Hi HonestMannn, What was the exact issue you...

Hi HonestMannn,

What was the exact issue you encountered?
Forum: Premium Questions 22nd July 2014, 11:22
Replies: 2
Views: 387
Posted By bblinder
Hi Elbaonline, If you're unable to close it...

Hi Elbaonline,

If you're unable to close it from your account center at secure.livestream.com, I'd recommend sending an email to billing@livestream.com. They'll manually downgrade the plan and...
Forum: Technical Questions & Bugs 16th July 2014, 14:06
Replies: 5
Views: 195
Posted By bblinder
Hi TaroSnow, Is Procaster giving you a...

Hi TaroSnow,

Is Procaster giving you a specific error message in the console before it shuts down? Would you mind providing the logs?

Open Procaster --> Preferences --> Video tab --> Save logs....
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