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Search: Posts Made By: Laura_M
Forum: Feedback 24th March 2013, 15:38
Replies: 1
Views: 660
Posted By Laura_M
Hi paulamustow, Have you visited the...

Hi paulamustow,

Have you visited the following site to check your version of Flash? - http://www.adobe.com/software/flash/about/

Your version should appear in the 'Version Information' box. If...
Forum: Technical Questions & Bugs 26th January 2013, 18:11
Replies: 4
Views: 4,689
Posted By Laura_M
kirimasu, This was an issue related to...

kirimasu,

This was an issue related to Mountain Lion that has been resolved. Updating to the latest version of Procaster for Mac will fix this issue. You can find the link to install here:...
Forum: Technical Questions & Bugs 1st December 2012, 21:13
Replies: 30
Views: 2,754
Posted By Laura_M
Update: This issue should now be resolved. If you...

Update: This issue should now be resolved. If you are still experiencing issues, please email support@livestream.com so that we can take a closer look.
Forum: Technical Questions & Bugs 1st December 2012, 18:58
Replies: 30
Views: 2,754
Posted By Laura_M
We're currently experiencing some problems with...

We're currently experiencing some problems with our viewer-facing streaming infrastructure on Original Livestream. As a result, you may be experiencing issues loading channel pages at this time.
...
Forum: Production Tips 5th September 2011, 11:53
Replies: 13
Views: 8,103
Posted By Laura_M
Gooser2207, We actually just updated our...

Gooser2207,

We actually just updated our user guide with more information on how to use Skype video with Procaster and Soundflower. You can find the link here: ...
Forum: General Discussion 13th May 2011, 10:22
Replies: 112
Views: 55,541
Posted By Laura_M
If you would like your account to be deleted,...

If you would like your account to be deleted, please submit a ticket to our support team here: http://livestre.am/I17z
Forum: General Discussion 1st May 2011, 15:35
Replies: 1
Views: 1,657
Posted By Laura_M
guyma, Unfortunately, you will not be able...

guyma,

Unfortunately, you will not be able to upload a power point file to your channel. However, you can capture your desktop using Procaster, which will allow you to capture the power point...
Forum: Technical Questions & Bugs 1st May 2011, 09:20
Replies: 1
Views: 1,001
Posted By Laura_M
Hi, I have a few days I'm doing direct livestream...

Hi, I have a few days I'm doing direct livestream via Skype, that is a friend of mine contact me with the video call on skype then put the display desktops and place it on the video, the first direct...
Forum: Technical Questions & Bugs 30th April 2011, 14:42
Replies: 2
Views: 1,017
Posted By Laura_M
RangerMauve, Please open a support ticket...

RangerMauve,

Please open a support ticket so that we can take a closer look and troubleshoot your issue.

Please click the following URL to open a ticket:...
Forum: Technical Questions & Bugs 30th April 2011, 14:39
Replies: 3
Views: 1,272
Posted By Laura_M
digart, Are you using the Livestream Studio...

digart,

Are you using the Livestream Studio or Procaster to broadcast? What kind of camera are you using?
Forum: Technical Questions & Bugs 25th April 2011, 10:50
Replies: 6
Views: 1,933
Posted By Laura_M
optimum_productions, I am looking into your...

optimum_productions,
I am looking into your issue and will post reply to your ticket. Thank you for your patience.
Forum: Procaster Mac 25th April 2011, 10:44
Replies: 1
Views: 1,149
Posted By Laura_M
I would recommend opening a support ticket so...

I would recommend opening a support ticket so that we can troubleshoot your issue directly. You can open a ticket here: http://livestre.am/I17z
Forum: Feedback 25th April 2011, 10:31
Replies: 2
Views: 4,431
Posted By Laura_M
Curiousfur, Bookmarking channels or...

Curiousfur,

Bookmarking channels or favorites is a function we are looking at reinstating in the future, but it has been disabled for the time being.
Forum: Technical Questions & Bugs 22nd April 2011, 10:31
Replies: 8
Views: 1,362
Posted By Laura_M
Do you have the most updated Java installed in...

Do you have the most updated Java installed in your browser? This is what could be causing the issue.
Forum: Technical Questions & Bugs 22nd April 2011, 10:25
Replies: 3
Views: 2,623
Posted By Laura_M
UPDATE: Livestream for Facebook issues have been...

UPDATE: Livestream for Facebook issues have been resolved by Facebook. The app appears to be functioning normally again.

Please let us know if you are still experiencing issues.
Forum: Technical Questions & Bugs 22nd April 2011, 10:18
Replies: 2
Views: 2,065
Posted By Laura_M
AsheboroLive, Please open a support ticket...

AsheboroLive,

Please open a support ticket so that we can troubleshoot with you further. You can open a ticket here: https://secure.livestream.com/myaccount/supportcenter/openticket
Forum: Procaster Windows 22nd April 2011, 10:14
Replies: 25
Views: 9,935
Posted By Laura_M
I would recommend testing the new beta of...

I would recommend testing the new beta of Procaster to see if your issue is resolved. More information can be found here:...
Forum: Technical Questions & Bugs 22nd April 2011, 10:11
Replies: 12
Views: 2,898
Posted By Laura_M
You must be logged into your Livestream account...

You must be logged into your Livestream account to moderate the chat. I would recommend taking a look at the section in our user guide here:...
Forum: Technical Questions & Bugs 22nd April 2011, 10:07
Replies: 1
Views: 779
Posted By Laura_M
Var, Do you have the option of...

Var,

Do you have the option of 'Automatically Go Live when Broadcasting' selected in your Procaster preferences? This may be why you are seeing the preview, but no broadcast on your channel.
Forum: Procaster Windows 17th April 2011, 10:19
Replies: 9
Views: 3,182
Posted By Laura_M
At this time, Procaster does not support...

At this time, Procaster does not support multi-camera switching. To switch between multiple cameras during your broadcast, you must connect multiple cameras to multiple computers and switch between...
Forum: Technical Questions & Bugs 16th April 2011, 17:58
Replies: 3
Views: 833
Posted By Laura_M
I would recommend emptying the cache and cookies...

I would recommend emptying the cache and cookies of the browser you are using to navigate. Sometimes, your information such as username and password can be stored from a previous session in the...
Forum: Procaster Mac 16th April 2011, 15:53
Replies: 2
Views: 1,278
Posted By Laura_M
I would recommend opening a support ticket so...

I would recommend opening a support ticket so that we can troubleshoot your issue more directly. You can open a ticket here: http://livestre.am/I17z
Forum: Other Support Issues 16th April 2011, 13:57
Replies: 4
Views: 5,951
Posted By Laura_M
Only the Channel owners have permissions to...

Only the Channel owners have permissions to download a clip from their library. Depending on the channel and clip, you may have the ability to embed the video on your own website, but you will not be...
Forum: Technical Questions & Bugs 16th April 2011, 13:37
Replies: 1
Views: 1,108
Posted By Laura_M
We are currently working on this feature for the...

We are currently working on this feature for the Cube. If you contact Teradek, you can inquire about this firmware upgrade directly.
Forum: Procaster Windows 16th April 2011, 13:35
Replies: 7
Views: 1,826
Posted By Laura_M
Can you please specify the game that you are...

Can you please specify the game that you are playing? This will help us to resolve your issue.
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