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Forum: Technical Questions & Bugs 22nd December 2011, 15:54
Replies: 49
Views: 17,045
Posted By jasonlive
Raphire, This feature has been implemented...

Raphire,

This feature has been implemented in the New Livestream - please check it out:
http://new.livestream.com/

The new platform is highly social and contains many of the features requested...
Forum: Technical Questions & Bugs 21st December 2011, 13:44
Replies: 3
Views: 927
Posted By jasonlive
Blackwisp, Unfortunately your computer...

Blackwisp,

Unfortunately your computer doesn't meet Procaster's system requirements, which you can find here:
http://www.livestream.com/userguide/?title=Procaster_Release#Minimum_Requirements
...
Forum: Cameras & Equipment 20th December 2011, 12:17
Replies: 41
Views: 106,381
Posted By jasonlive
Hello, Please review our page on what it...

Hello,

Please review our page on what it takes to get started:
http://store.livestream.com/pages/livestream-audio-video-101

And our system requirements:...
Forum: Other Support Issues 20th December 2011, 12:12
Replies: 9
Views: 3,359
Posted By jasonlive
insafmedia, The channel owner has locked you...

insafmedia,

The channel owner has locked you from accessing the channel's Studio. Please contact the channel owner.

Best,
Jason
Forum: Other Support Issues 20th December 2011, 10:08
Replies: 4
Views: 4,020
Posted By jasonlive
Please open a support ticket, and someone will be...

Please open a support ticket, and someone will be happy to assist you.
https://secure.livestream.com/myaccount/supportcenter/tickets

Best,
Jason
Forum: Premium Questions 16th December 2011, 14:05
Replies: 1
Views: 1,873
Posted By jasonlive
Paulo, Please email billing@livestream.com...

Paulo,

Please email billing@livestream.com directly.

Best,
Jason
Forum: Technical Questions & Bugs 16th December 2011, 10:51
Replies: 1
Views: 1,226
Posted By jasonlive
leagueassetcorp, If you haven't already,...

leagueassetcorp,

If you haven't already, please take a look at our guide on streaming from a TriCaster:
http://www.livestream.com/userguide/index.php?title=Use_NewTek_TriCaster

If you're still...
Forum: General Discussion 13th December 2011, 13:31
Replies: 2
Views: 1,972
Posted By jasonlive
DudewithPizza, This is not possible. I'll...

DudewithPizza,

This is not possible. I'll pass your request on to our User Experience team, however.

Best,
Jason
Forum: Technical Questions & Bugs 13th December 2011, 13:22
Replies: 1
Views: 1,170
Posted By jasonlive
You need to broadcast H.264 video with AAC audio,...

You need to broadcast H.264 video with AAC audio, preferably in Baseline profile.

For your FMS URL, simply replace the information in brackets with your Livestream credentials (and remove the...
Forum: Cameras & Equipment 13th December 2011, 11:22
Replies: 1
Views: 1,119
Posted By jasonlive
Kadu, I've replied to your support ticket. ...

Kadu,

I've replied to your support ticket.

Best,
Jason
Forum: Procaster Windows 13th December 2011, 09:27
Replies: 6
Views: 4,054
Posted By jasonlive
claplante, If you check the option off, does...

claplante,

If you check the option off, does it then capture the primary monitor? Please install our latest beta, version 20.2.43, which includes some improvements and bug fixes. You can find it...
Forum: Technical Questions & Bugs 12th December 2011, 15:26
Replies: 3
Views: 1,145
Posted By jasonlive
MusicJoy, This means that your videos have...

MusicJoy,

This means that your videos have been saved.

Best,
Jason
Forum: Procaster Windows 12th December 2011, 13:21
Replies: 1
Views: 1,505
Posted By jasonlive
Stranaton, What version of Procaster are you...

Stranaton,

What version of Procaster are you trying to install? This issue should be resolved in our latest beta version, 20.2.43. You can find this version in the following thread:...
Forum: Procaster Windows 12th December 2011, 13:13
Replies: 6
Views: 4,054
Posted By jasonlive
claplante, You should be able to turn this...

claplante,

You should be able to turn this off by opening Procaster's preferences>> Desktop tab>> check/uncheck the option to "Start capture 2nd monitor". If this doesn't fix, please let us know...
Forum: Other Support Issues 8th December 2011, 09:15
Replies: 17
Views: 33,960
Posted By jasonlive
If you finish filling out the configuration page...

If you finish filling out the configuration page in your Livestream Studio, you will be able to access the Manage Library tab. Please let us know if you have any difficulties after completing the...
Forum: Technical Questions & Bugs 4th December 2011, 15:19
Replies: 3
Views: 1,202
Posted By jasonlive
Juan, Currently our Premium Channel plan is...

Juan,

Currently our Premium Channel plan is the lowest plan offered. I recommend contacting our Premium Sales team to discuss different pricing options. You can reach them from 9 am to 6:30 pm ET,...
Forum: Technical Questions & Bugs 4th December 2011, 10:29
Replies: 3
Views: 1,202
Posted By jasonlive
juan, Password protection and additional...

juan,

Password protection and additional audience control options are only available with a Livestream Premium plan. You can see a breakdown of our Premium service here:...
Forum: Procaster Windows 1st December 2011, 12:53
Replies: 3
Views: 1,297
Posted By jasonlive
Repsnake, please review out Game FAQ...

Repsnake, please review out Game FAQ (http://www.livestream.com/forum/showthread.php?t=4736). If this doesn't help solve your problem, please let us know the following information:
-computer specs...
Forum: Feature Requests 1st December 2011, 10:59
Replies: 33
Views: 19,481
Posted By jasonlive
abbufayax, Please check out the New...

abbufayax,

Please check out the New Livestream (new.livestream.com). We're working on a new and improved platform that contains, among other things, many new social features including a way to...
Forum: General Discussion 29th November 2011, 17:57
Replies: 203
Views: 79,408
Posted By jasonlive
At this time a preroll add will play when you...

At this time a preroll add will play when you first visit a channel or select a video clip. After that, it's only banners. You can verify this by visiting any free channel page, including your own.
...
Forum: Procaster Windows 29th November 2011, 17:41
Replies: 42
Views: 17,820
Posted By jasonlive
Tsuta, Please try this: Best, ...

Tsuta,

Please try this:



Best,
Jason
Forum: Feature Requests 29th November 2011, 13:01
Replies: 3
Views: 2,422
Posted By jasonlive
Thank you for your feedback, Vasko. I will share...

Thank you for your feedback, Vasko. I will share your requests with our user experience team.

Best,
Jason
Forum: Procaster Windows 28th November 2011, 19:28
Replies: 4
Views: 1,321
Posted By jasonlive
Mad_Dog, What are you trying to stream? If...

Mad_Dog,

What are you trying to stream? If you're capturing video from a camera, I recommend using Adobe FMLE...
Forum: Procaster Windows 28th November 2011, 18:52
Replies: 4
Views: 1,321
Posted By jasonlive
Please ensure that your computer meets...

Please ensure that your computer meets Procaster's system requirements (http://www.livestream.com/userguide/?title=Procaster_Release#Minimum_Requirements). If your computer meets these requirements,...
Forum: Technical Questions & Bugs 22nd November 2011, 10:25
Replies: 1
Views: 1,175
Posted By jasonlive
Please see our userguide section on using...

Please see our userguide section on using Procaster with Soundflower. Since you're using OS X Lion, you'll need to install the plug-in at the bottom of page:...
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