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Forum: API & Developer Discussion 30th December 2013, 05:49
Replies: 3
Views: 803
Posted By ruheed
We are currently working on fixing this issue. We...

We are currently working on fixing this issue. We hope to get this fixed as soon as possible.
Thank you for your patience.
Forum: Technical Questions & Bugs 11th October 2013, 01:48
Replies: 3
Views: 551
Posted By ruheed
Yes, you can change your channel back to offline...

Yes, you can change your channel back to offline by removing the storyboard from under Auto-pilot playlist from your channel studio. Please review the following link for further information:...
Forum: Technical Questions & Bugs 23rd August 2013, 03:09
Replies: 1
Views: 361
Posted By ruheed
To close the DebugStats window, just press...

To close the DebugStats window, just press Ctrl+Alt+shift+D
Forum: Production Tips 16th August 2013, 02:21
Replies: 14
Views: 13,670
Posted By ruheed
Yes, the New Livestream platform does not offer...

Yes, the New Livestream platform does not offer the auto-pilot feature. You could either be broadcasting live or upload VOD on New Livestream.
Forum: Procaster Mac 31st July 2013, 02:17
Replies: 8
Views: 1,969
Posted By ruheed
Hello Everyone, We are aware that this issue...

Hello Everyone,

We are aware that this issue was caused by the most recent update of flash version. While we are working on a way to fix this issue, a temporary workaround to get the Procaster...
Forum: Procaster Mac 19th July 2013, 01:48
Replies: 8
Views: 4,702
Posted By ruheed
Hi, Could you please open up a support...

Hi,

Could you please open up a support ticket from here: https://secure.livestream.com/myaccount/supportcenter/openticket and include the link to this forum thread as well your Procaster logs...
Forum: Procaster Mac 18th July 2013, 23:43
Replies: 8
Views: 1,969
Posted By ruheed
Thanks for reporting. This issue has been...

Thanks for reporting. This issue has been escalated and it's currently being investigated. We'll update you once the issue has been fixed. Thank you for your patience.
Forum: Technical Questions & Bugs 9th July 2013, 02:04
Replies: 55
Views: 11,761
Posted By ruheed
Hey everyone, Could you please check if you...

Hey everyone,

Could you please check if you have any real media player or real downloader and it's plugins installed on your browser? If you do, please uninstall or upgrade them and let us know if...
Forum: Procaster Mac 4th July 2013, 01:54
Replies: 1
Views: 960
Posted By ruheed
Vashj16, Livestream Procaster for Mac does...

Vashj16,

Livestream Procaster for Mac does not have a game capture mode, you'll need to use the screencapture mode to stream your games if you are on a mac.
Forum: Technical Questions & Bugs 20th June 2013, 03:06
Replies: 12
Views: 1,818
Posted By ruheed
Hey Everyone, If you guys have real media...

Hey Everyone,

If you guys have real media player or it's plugin installed in the browser, please uninstall them and check if it helps resolve the problem.
Forum: Technical Questions & Bugs 15th May 2013, 11:35
Replies: 1
Views: 417
Posted By ruheed
Yes, click on the eject button at the bottom...

Yes,

click on the eject button at the bottom corner of the chat window, then try to login to chat with a new nickname
Forum: Technical Questions & Bugs 15th May 2013, 11:29
Replies: 1
Views: 451
Posted By ruheed
Yes, it's definitely possible to upload videos on...

Yes, it's definitely possible to upload videos on New Livestream. You can review the following article for further clarifications:http://help.livestream.com/customer/portal/articles/577900
Forum: Technical Questions & Bugs 15th May 2013, 11:23
Replies: 1
Views: 2,242
Posted By ruheed
This issue normally occurs if your twitter...

This issue normally occurs if your twitter account was deleted/disabled and then re-enabled. This breaks the twitter integration with the associated twitcam account. I'd suggest trying to create a...
Forum: Technical Questions & Bugs 15th May 2013, 11:11
Replies: 1
Views: 577
Posted By ruheed
Rui, You can prevent the local recordings by...

Rui,

You can prevent the local recordings by clicking Preferences->'Desktop' tab-> uncheck 'save video to file'-> save and close. Please be noted that server side recordings are not guaranteed,...
Forum: Technical Questions & Bugs 15th May 2013, 11:00
Replies: 1
Views: 621
Posted By ruheed
Zashko, You can accomplish streaming your...

Zashko,

You can accomplish streaming your PS3 gameplay via your PC, but the solution requires the purchase of a capture device which is more than your available budget. The most reasonable...
Forum: Procaster Windows 21st March 2013, 02:15
Replies: 13
Views: 5,162
Posted By ruheed
Doshj, To troubleshoot the issue with...

Doshj,

To troubleshoot the issue with Livestream for Producers, could you please open a support ticket here: http://help.livestream.com/customer/portal/emails/new?t=170589
Forum: Other Support Issues 21st March 2013, 02:09
Replies: 2
Views: 928
Posted By ruheed
Icicru, Please reach out to our takedown...

Icicru,

Please reach out to our takedown team with your request. You can reach them directly at takedown@livestream.com
Forum: Feedback 21st March 2013, 02:07
Replies: 5
Views: 1,513
Posted By ruheed
chitownlounge, Yes, you are correct. The...

chitownlounge,

Yes, you are correct. The viewer would require the appropriate download bandwidth(i.e 2.3 Mbps) to view the 720p stream.
Forum: Feedback 20th March 2013, 07:06
Replies: 5
Views: 1,513
Posted By ruheed
chitownlounge, The Broadcaster device only...

chitownlounge,

The Broadcaster device only supports single bitrate encoding. You can choose between Mobile, Normal, Medium, High and HD 720p (2.3Mbps) qualities.
Forum: General Discussion 14th March 2013, 01:22
Replies: 1
Views: 673
Posted By ruheed
itech278, You can signup for an account on...

itech278,

You can signup for an account on Original Livestream here: http://livestream.com/login

We currently don't have any plans of retiring Original Livestream yet.
Forum: Technical Questions & Bugs 30th August 2012, 04:26
Replies: 72
Views: 33,908
Posted By ruheed
Everyone who have been experiencing this issue,...

Everyone who have been experiencing this issue, could you please let us know the location (city/state) you are viewing these pages from?
Forum: Technical Questions & Bugs 31st July 2012, 02:26
Replies: 4
Views: 1,219
Posted By ruheed
Please use the following link to open webcaster...

Please use the following link to open webcaster on chrome: http://www.livestream.com/webcaster/
Forum: Other Support Issues 23rd July 2012, 22:34
Replies: 5
Views: 2,119
Posted By ruheed
Your channel has been restored.

Your channel has been restored.
Forum: Technical Questions & Bugs 24th May 2012, 08:34
Replies: 4
Views: 946
Posted By ruheed
What you were seeing could have been the...

What you were seeing could have been the thumbnail of the uploaded clip, and if you continue to watch, it transitions to the offline screen, however i have restarted your channel and it should be...
Forum: Technical Questions & Bugs 24th May 2012, 08:12
Replies: 4
Views: 946
Posted By ruheed
I reviewed both your channels and I can see them...

I reviewed both your channels and I can see them showing the offline color bars. Could you please try again and let us know if you are still facing any issues?
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