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Forum: Cameras & Equipment 12th June 2014, 09:30
Replies: 0
Views: 677
Posted By mogulus
Black Magic Decklink Quad Drivers (Windows)

Hello Everyone,

If you have a Black Magic Decklink Quad capture card installed on your Windows system and are currently using driver version 10.0 or 10.1, please update to version 10.1.1. It...
Forum: Other Support Issues 21st May 2014, 07:45
Replies: 192
Sticky: Deleting Videos
Views: 105,732
Posted By mogulus
Hello, You can create a new folder in Manage...

Hello,

You can create a new folder in Manage Library section of the Studio and drag and drop the necessary storyboards from the recordings folder. Once you have a copy of the all the necessary...
Forum: Technical Questions & Bugs 26th August 2013, 06:53
Replies: 1
Views: 805
Posted By mogulus
Hello, I am unable to replicate the issue...

Hello,

I am unable to replicate the issue you are facing. I was able to use Apostrophe in the livestream chat. I would request you to create a ticket via the support center to troubleshoot this...
Forum: Technical Questions & Bugs 26th August 2013, 06:44
Replies: 1
Views: 977
Posted By mogulus
Hello, The livestream chat does not seem to...

Hello,

The livestream chat does not seem to work with the latest version of flash player(i.e. 11.8). I would request you to downgrade the flash player. You can follow these steps to fix the issue...
Forum: Procaster Windows 9th August 2013, 09:32
Replies: 8
Views: 4,940
Posted By mogulus
Hello, Please provide me with the ticket...

Hello,

Please provide me with the ticket number so that I can investigate the issue you are facing.

Regards,
Ashok
Producer Support
Forum: Procaster Windows 8th August 2013, 03:01
Replies: 8
Views: 4,940
Posted By mogulus
Hello, I would request you to create a...

Hello,

I would request you to create a ticket via the support center to troubleshoot the issue you are facing. You can use this link: https://secure.livestream.com/myaccount/supportcenter/tickets...
Forum: Feature Requests 6th August 2013, 06:08
Replies: 1
Views: 1,056
Posted By mogulus
Hello, I am adding this to our feature...

Hello,

I am adding this to our feature request tracker for possible future implementation. We appreciate your feedback. Let me know if I can be of further assistance.

Regards,
Ashok
Producer...
Forum: General Discussion 5th August 2013, 06:39
Replies: 1
Views: 665
Posted By mogulus
Hello Jonilar, Thank you for reaching out to...

Hello Jonilar,

Thank you for reaching out to us. I would request you to contact our takedown team at takedown@livestream.com. Our takedown will be able to assist
you further with your concerns.
...
Forum: Technical Questions & Bugs 23rd January 2009, 11:07
Replies: 6
Views: 3,294
Posted By mogulus
This sounds to me like it's related to the EVDO...

This sounds to me like it's related to the EVDO aircard connection dropping. If you lower the video quality setting in the studio it should help to prevent the signal from dropping.

If possible I...
Forum: Premium Questions 9th December 2008, 13:43
Replies: 125
Views: 40,083
Posted By mogulus
A message from Max Haot - Mogulus CEO: Dear...

A message from Max Haot - Mogulus CEO:

Dear Mogulus Producers, We have been reviewing all the pricing comments which were posted on this thread over the past few days. We appreciate your feedback...
Forum: Premium Questions 8th December 2008, 11:29
Replies: 27
Views: 10,119
Posted By mogulus
There is maximum of 10 channels permitted per...

There is maximum of 10 channels permitted per producer. For Pro producers you can switch your channel to a free channel at any time to prevent charges for further bandwidth usage.

-Ben
Mogulus...
Forum: Livestream Production Photos 8th December 2008, 11:07
Replies: 47
Views: 79,121
Posted By mogulus
From Janantha in Sri Lanka: ...

From Janantha in Sri Lanka:


http://www.mogulus.com/forum/attachment.php?attachmentid=27&stc=1&d=1228752359
Forum: Livestream Production Photos 26th November 2008, 15:16
Replies: 47
Views: 79,121
Posted By mogulus
From courier-journal.com...

From courier-journal.com (http://courier-journal.com):

http://www.mogulus.com/forum/attachment.php?attachmentid=19&stc=1&d=1227730559
Forum: Livestream Production Photos 26th November 2008, 15:13
Replies: 47
Views: 79,121
Posted By mogulus
From The Burlington Free Press: ...

From The Burlington Free Press:



http://www.mogulus.com/forum/attachment.php?attachmentid=18&stc=1&d=1227730294
Forum: Livestream Production Photos 26th November 2008, 15:10
Replies: 47
Views: 79,121
Posted By mogulus
Some photos courtesy of GroundReport...

Some photos courtesy of GroundReport (http://www.groundreport.com)

http://www.mogulus.com/forum/attachment.php?attachmentid=16&stc=1&d=1227729944
...
Forum: Livestream Production Photos 25th November 2008, 10:41
Replies: 47
Views: 79,121
Posted By mogulus
Thanks to Olivier from TV Amsterdam for sending...

Thanks to Olivier from TV Amsterdam for sending this great photo.



http://www.mogulus.com/forum/attachment.php?attachmentid=14&stc=1&d=1227627714
Forum: Livestream Production Photos 25th November 2008, 10:36
Replies: 47
Views: 79,121
Posted By mogulus
I increased the maximum filesize to 1.2MB for JPG...

I increased the maximum filesize to 1.2MB for JPG and PNG files. Thanks for the photos!

-Ben
Mogulus Support
Forum: Livestream Production Photos 24th November 2008, 13:11
Replies: 47
Views: 79,121
Posted By mogulus
Post Your Photos Here!

Post your Mogulus production photos here and we will pick the best one for our marketing content/brochure and of course credit you.

http://www.mogulus.com/userguide/images/7/7d/Mogulus_field2.jpg
Forum: Technical Questions & Bugs 27th October 2008, 15:23
Replies: 1
Views: 2,915
Posted By mogulus
Are you using Flash 10 Beta? We have seen that a...

Are you using Flash 10 Beta? We have seen that a bug with full screen viewing and Flash 10 which should be corrected in a future release.

-Ben
Mogulus Support
Forum: Production Tips 24th October 2008, 10:59
Replies: 19
Views: 14,766
Posted By mogulus
It should be square so 100px x100px, 200px x...

It should be square so 100px x100px, 200px x 200px etc as long as it is under 100kb in size.

-Ben
Mogulus Support
Forum: Other Support Issues 18th October 2008, 15:57
Replies: 196
Views: 73,618
Posted By mogulus
We are in the process of testing our new network...

We are in the process of testing our new network and will be rolling out permanent improvements soon. For the latest updates please visit our service health dashboard. Thank you for your patience.
...
Forum: Other Support Issues 16th October 2008, 20:32
Replies: 196
Views: 73,618
Posted By mogulus
Thank you to everyone who took the connection...

Thank you to everyone who took the connection test. We have released a Service Health Dashboard (http://www.mogulus.com/support/servicehealth), and posted a brief update on our blog...
Forum: Other Support Issues 7th October 2008, 18:23
Replies: 196
Views: 73,618
Posted By mogulus
Right click on the player to ensure you are...

Right click on the player to ensure you are running player version 3.0.1. if you are still having issues like this please drop us a line at info@mogulus.com and we can work with you directly to try...
Forum: Other Support Issues 6th October 2008, 13:05
Replies: 196
Views: 73,618
Posted By mogulus
Official Mogulus statement regarding service issues Sat Oct 4th and Sunday Oct 5

Official Mogulus statement regarding service issues Sat October 4th and Sunday October 5th 2008:

During Sat October 4th and Sunday October 5th 2008, we experienced issues with playback of...
Forum: Feature Requests 22nd September 2008, 16:58
Replies: 3
Views: 1,751
Posted By mogulus
It is a good idea and has been considered though...

It is a good idea and has been considered though our development team has their hands full with a number of other priorities at the moment. We'll keep you updated on any future developments.

-Ben...
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