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Forum: Technical Questions & Bugs 21st September 2011, 12:06
Replies: 4
Views: 1,690
Posted By Kmroberts16
Tsunoflare, Deleting that channel will basically...

Tsunoflare,

Deleting that channel will basically make that URL, or the channel short name unavailable. You can use a nickname other than your own Livestream username in chat. Simply click the...
Forum: Technical Questions & Bugs 15th September 2011, 20:55
Replies: 2
Views: 1,270
Posted By Kmroberts16
Keyisntlucky, What Procaster is telling you is...

Keyisntlucky,

What Procaster is telling you is that you currently do not have the required upload bandwidth to broadcast at your current quality settings. Your speed test indicated you have about...
Forum: Other Support Issues 4th September 2011, 17:19
Replies: 20
Views: 9,269
Posted By Kmroberts16
There is currently an issue with publishing...

There is currently an issue with publishing Livestream to a Facebook page due to a Facebook platform bug.

The status of this issue can be tracked...
Forum: Technical Questions & Bugs 1st September 2011, 19:59
Replies: 78
Views: 35,840
Posted By Kmroberts16
I would recommend trying to restart your channel...

I would recommend trying to restart your channel page from the Livestream Account Center. You can do this under the "More" button which will give you a drop down menu and access to the restart...
Forum: Procaster Windows 1st September 2011, 16:50
Replies: 22
Views: 3,861
Posted By Kmroberts16
MusicJoy, If you haven't already, you can also...

MusicJoy,

If you haven't already, you can also turn off the option to record your broadcasts locally to your computer's hard drive which will free up some processor usage. Go to Procaster...
Forum: Technical Questions & Bugs 15th August 2011, 11:07
Replies: 3
Views: 1,049
Posted By Kmroberts16
northrivercoc, you will need to add in the...

northrivercoc,

you will need to add in the parameter "/autoRecord=true" to the FMS URL in Flash Media Live Encoder to activate auto-record on a stream.

--
Best,
Kevin
Forum: Technical Questions & Bugs 15th August 2011, 10:19
Replies: 1
Views: 1,040
Posted By Kmroberts16
Hello, At this time it is not possible to cue a...

Hello,

At this time it is not possible to cue a camera with a seperate audio source coming from another camera. The audio will need to be married with the video feed when cueing live through the...
Forum: Technical Questions & Bugs 1st July 2011, 18:39
Replies: 1
Views: 2,402
Posted By Kmroberts16
You will need to add videos to your Auto-Pilot...

You will need to add videos to your Auto-Pilot within the Livestream Studio to replace the offline color bars currently showed on your channel when not broadcasting live. You can more information...
Forum: Other Support Issues 1st July 2011, 12:07
Replies: 1
Views: 3,357
Posted By Kmroberts16
Open a ticket in the support center and our...

Open a ticket in the support center and our support team can handle Account Deletion for you
Forum: Procaster Windows 20th June 2011, 13:47
Replies: 1
Views: 810
Posted By Kmroberts16
I would recommend uploading the video to your...

I would recommend uploading the video to your Livestream Studio. To upload a video to Livestream, simply log into your Studio and click on the Manage Library tab. Then, on the top pink bar, click on...
Forum: Technical Questions & Bugs 17th June 2011, 15:25
Replies: 1
Views: 742
Posted By Kmroberts16
b2tftv, We currently do not support the WebM...

b2tftv,

We currently do not support the WebM format but will add this to our feature requests for a possible future roll out.
Forum: Technical Questions & Bugs 17th June 2011, 14:51
Replies: 2
Views: 755
Posted By Kmroberts16
It looks as if you have just searched for these...

It looks as if you have just searched for these particular youtube videos within the upload section for Studio. To have these videos loaded into your library you will need to click, then drag the...
Forum: Technical Questions & Bugs 17th June 2011, 12:06
Replies: 4
Views: 2,821
Posted By Kmroberts16
Faffo94, I would suggest using Procaster to...

Faffo94,

I would suggest using Procaster to stream (we have a new version available for windows which can be downloaded here: http://www.livestream.com/platform/procaster/). When you go Live you...
Forum: Cameras & Equipment 10th May 2011, 19:21
Replies: 38
Views: 63,605
Posted By Kmroberts16
NewLifeTempleChurch, the Canopus ADVC110 is...

NewLifeTempleChurch,

the Canopus ADVC110 is compatible with the Procaster software. How are you connecting your Sony camcorder to the canopus box? Did you purchase the ADVC110 or the mini?
Forum: Procaster Windows 26th April 2011, 19:54
Replies: 2
Views: 1,801
Posted By Kmroberts16
Atcmark, You can use Procaster for this setup....

Atcmark,

You can use Procaster for this setup. Configure Procaster to capture the speaker's audio, which will capture the voice of whoever you're talking to. The mic will capture your voice. As a...
Forum: General Discussion 22nd April 2011, 17:15
Replies: 15
Views: 7,192
Posted By Kmroberts16
Free Plans are not constricted by viewer hours,...

Free Plans are not constricted by viewer hours, but are ad supported.


--
Kevin Roberts
Livestream Producer Support
Forum: General Discussion 22nd April 2011, 14:50
Replies: 15
Views: 7,192
Posted By Kmroberts16
For further clarification on this inquiry - When...

For further clarification on this inquiry - When the "Offline" color bars are being broadcasted in the channel, the user will not incur a charge to their viewer hours.


Best Regards,
Kevin...
Forum: General Discussion 22nd April 2011, 14:40
Replies: 15
Views: 7,192
Posted By Kmroberts16
Premium users are charged for viewer hours when...

Premium users are charged for viewer hours when content is broadcasted or uploaded and made available on their channel. Viewer hours are calculated by 1 viewer watching for 1 hour, 2 viewers for 30...
Forum: Technical Questions & Bugs 17th April 2011, 16:29
Replies: 1
Views: 1,390
Posted By Kmroberts16
Nightcrawla, It looks like your connection to...

Nightcrawla,

It looks like your connection to the server is dropping out. Can you verify what your upload and download bandwidth is? You can find this by visiting www.speedtest.net and clicking the...
Forum: Premium Questions 16th April 2011, 20:33
Replies: 4
Views: 1,628
Posted By Kmroberts16
Thanks for contacting us. In order for your page...

Thanks for contacting us. In order for your page to be viewable as a Livestream channel you must change your channel settings. To publish your stream as a livestream channel do the...
Forum: Technical Questions & Bugs 16th April 2011, 19:57
Replies: 3
Views: 1,255
Posted By Kmroberts16
If the owner of that channel has added that...

If the owner of that channel has added that username to his/her production team in their channel configurations you will be able to moderate chat from another username. For more information on...
Forum: Technical Questions & Bugs 16th April 2011, 19:31
Replies: 3
Views: 1,255
Posted By Kmroberts16
Livestream does give channel's producers the...

Livestream does give channel's producers the ability to moderate their chat. For information regarding chat as well as how to ban users you can reference...
Forum: API & Developer Discussion 30th March 2011, 18:49
Replies: 13
Views: 7,323
Posted By Kmroberts16
JWPlayer Problems

Thanks for posting,

We're going to check on this and get back to you.

Best,
Kevin
Forum: Technical Questions & Bugs 28th March 2011, 13:37
Replies: 2
Views: 980
Posted By Kmroberts16
In order to broadcast to mobile devices,...

In order to broadcast to mobile devices, producers can simply download and install Livestream Procaster for the PC or Mac from www.livestream.com/procaster, connect their video camera or webcam,...
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