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Forum: Technical Questions & Bugs 14th November 2013, 12:09
Replies: 3
Views: 7,581
Posted By Matthew_Holota
Thank you for contacting Livestream. Please...

Thank you for contacting Livestream.

Please create a new Support Ticket at help.livestream.com, and include the full RTMP URL you are using in FME, so that we may further troubleshoot the behavior....
Forum: Procaster Windows 12th November 2013, 09:58
Replies: 5
Views: 11,692
Posted By Matthew_Holota
Thank you for contacting Livestream. Please open...

Thank you for contacting Livestream.

Please open a new Support Ticket at help.livestream.com with the full details of this issue, including your workflow and video device. We would very much like to...
Forum: Technical Questions & Bugs 11th November 2013, 21:59
Replies: 1
Views: 409
Posted By Matthew_Holota
Hi, James. That kind of behavior usually happens...

Hi, James.

That kind of behavior usually happens when you are watching your stream on the same computer or within range of a mic on the camera or computer producing your stream. Often, if someone is...
Forum: Technical Questions & Bugs 14th October 2013, 19:14
Replies: 2
Views: 1,325
Posted By Matthew_Holota
Thank you for contacting Livestream. Please...

Thank you for contacting Livestream.

Please create a new ticket to newsupport@livestream.com, and include your username, and channel name, so that we may troubleshoot further.

Thank you for your...
Forum: Technical Questions & Bugs 14th October 2013, 12:42
Replies: 1
Views: 844
Posted By Matthew_Holota
Thank you for contacting Livestream. By default,...

Thank you for contacting Livestream.

By default, Procaster records a copy of your stream to your local disk. It's likely that you have a copy of your event on the computer that you used to stream....
Forum: Technical Questions & Bugs 10th October 2013, 13:38
Replies: 4
Views: 842
Posted By Matthew_Holota
Thank you for contacting Livestream. Please...

Thank you for contacting Livestream.

Please create a new ticket to newsupport@livestream.com, and include your channel name, and what time you streamed last night, and we can help troubleshoot what...
Forum: Technical Questions & Bugs 27th September 2013, 13:11
Replies: 1
Views: 434
Posted By Matthew_Holota
Hi, Denis. Please create a support ticket by...

Hi, Denis.

Please create a support ticket by writing in to newsupport@livestream.com. Please include all the details above, as well as a link to where we can see a clip showing the behavior.
Forum: General Discussion 26th September 2013, 10:19
Replies: 13
Views: 4,554
Posted By Matthew_Holota
Thank you for contacting Livestream. As you...

Thank you for contacting Livestream.

As you used Procaster, by default it saves a copy of your stream to your local disk, so you may have a saved copy on your computer. To further investigate your...
Forum: Technical Questions & Bugs 24th September 2013, 19:05
Replies: 7
Views: 1,120
Posted By Matthew_Holota
I apologize for the delay in our response....

I apologize for the delay in our response. Assuming this is regarding your case #66608, I will make sure someone reaches out to you ASAP.
Forum: Other Support Issues 24th September 2013, 10:17
Replies: 2
Views: 1,710
Posted By Matthew_Holota
You can find Livestream's recommended encoding...

You can find Livestream's recommended encoding settings for the New Livestream platform...
Forum: Feature Requests 16th September 2013, 13:44
Replies: 2
Views: 1,707
Posted By Matthew_Holota
Thank you for contacting Livestream. These...

Thank you for contacting Livestream.

These features are not yet available on the New Livestream platform, but we hope to have them released soon. To make sure that you receive notification of any...
Forum: Meet Users & Discuss Projects 16th September 2013, 13:29
Replies: 4
Views: 2,554
Posted By Matthew_Holota
Hello. To use the Line In port as your audio...

Hello.

To use the Line In port as your audio source, you must select it from the Broadcaster menu.

You can find this by starting in the Main Menu and going to Audio Input > Source > Line In. If...
Forum: Technical Questions & Bugs 5th September 2013, 20:20
Replies: 2
Views: 435
Posted By Matthew_Holota
You can verify the correct Blackmagic drivers for...

You can verify the correct Blackmagic drivers for your capture device by going to www.blackmagicdesign.com/support
Forum: Procaster Mac 2nd September 2013, 21:48
Replies: 4
Views: 2,337
Posted By Matthew_Holota
Happy to help! Livestream Support is available...

Happy to help! Livestream Support is available 365 days a year.

I am not aware of any plans to remove the Original Livestream platform. We have many producers who like using it, and we are happy to...
Forum: Procaster Mac 2nd September 2013, 21:38
Replies: 4
Views: 2,337
Posted By Matthew_Holota
Livestream for Producers is Livestream's free...

Livestream for Producers is Livestream's free encoder for streaming to accounts on the New Livestream platform: new.livestream.com

Procaster is the free encoder for streaming to accounts on the...
Forum: Procaster Mac 29th August 2013, 10:51
Replies: 6
Views: 3,222
Posted By Matthew_Holota
Please create a ticket at...

Please create a ticket at newsupport@livestream.com with a screengrab, as well as the Procaster and Flash versions you have installed.

Thank you for your help and patience.
Forum: Procaster Mac 9th August 2013, 10:23
Replies: 6
Views: 3,222
Posted By Matthew_Holota
Thank you for contacting Livestream. Please...

Thank you for contacting Livestream.

Please create a new Support ticket by writing in to newsupport@livestream.com with a full description of this issue, and a screengrab of what you see in the...
Forum: API & Developer Discussion 28th July 2013, 13:43
Replies: 12
Views: 10,934
Posted By Matthew_Holota
Please create a new ticket at...

Please create a new ticket at newsupport@livestream.com with a full description of your issue or question.

Thank you for using Livestream.
Forum: Procaster Windows 27th July 2013, 10:20
Replies: 11
Views: 5,609
Posted By Matthew_Holota
Hi, all. If you haven't already, please create a...

Hi, all.

If you haven't already, please create a ticket about this behavior by writing an email to newsupport@livestream.com. Please include your OS, Flash and Procaster versions. Please also...
Forum: Technical Questions & Bugs 22nd July 2013, 17:02
Replies: 1
Views: 842
Posted By Matthew_Holota
You may download Procaster directly by going to...

You may download Procaster directly by going to this URL:

livestream.com/procaster

Regarding the login issues, please create a ticket by writing an email to newsupport@livestream.com, along with...
Forum: Technical Questions & Bugs 18th July 2013, 17:20
Replies: 1
Views: 426
Posted By Matthew_Holota
Please create a ticket at...

Please create a ticket at newsupport@livestream.com. Please also include the specific program or programs you are seeing this behavior in, as well as the platform and username/email associated with...
Forum: Feedback 18th July 2013, 15:29
Replies: 1
Views: 1,218
Posted By Matthew_Holota
The two platforms are completely separate. You...

The two platforms are completely separate. You would have to create a new account on the New Livestream platform, using your email address.

You can read more about the differences between the...
Forum: General Discussion 17th July 2013, 09:53
Replies: 2
Views: 798
Posted By Matthew_Holota
Please create a support ticket at...

Please create a support ticket at newsupport@livestream.com, with a full description of your workflow, as well as your Livestream username, and we'll help advise you on the best way to do this.
Forum: Feedback 30th June 2013, 10:20
Replies: 1
Views: 4,318
Posted By Matthew_Holota
Thank you for contacting Livestream. You can use...

Thank you for contacting Livestream.

You can use the Original Livestream platform by logging in at secure.livestream.com. You can stream your desktop to your Original Livestream channel by using the...
Forum: Technical Questions & Bugs 21st June 2013, 11:26
Replies: 1
Views: 533
Posted By Matthew_Holota
Thank you for contacting Livestream. Please send...

Thank you for contacting Livestream.

Please send a screengrab of a test from speedtest.net- from the same network you used to stream- along with a full description of your workflow and network...
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