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Forum: Feedback 12th March 2013, 11:42
Replies: 1
Views: 683
Posted By ernielive
Any ad blocking, tracking, or similar extensions...

Any ad blocking, tracking, or similar extensions installed on your browser? If so, try disabling these before launching the Studio. Does the issue persist across multiple browsers?
Forum: Technical Questions & Bugs 12th March 2013, 11:38
Replies: 1
Views: 768
Posted By ernielive
Are you restarting your computer in between...

Are you restarting your computer in between reinstallations? Does your network have any firewalls in place? If so, try open ports 80 and 1935.
Forum: Technical Questions & Bugs 12th March 2013, 11:36
Replies: 4
Views: 1,675
Posted By ernielive
chitownlounge, Multi bit rate streaming to...

chitownlounge,

Multi bit rate streaming to Original Livestream can only be done with Procaster (or Livestream plugin for Tricaster) at this time.
Forum: Feature Requests 12th March 2013, 11:32
Replies: 6
Views: 4,034
Posted By ernielive
Have you tried banning by IP?

Have you tried banning by IP?
Forum: Other Support Issues 12th March 2013, 11:31
Replies: 192
Sticky: Deleting Videos
Views: 106,032
Posted By ernielive
SteffenLof, Unfortunately once a clip has...

SteffenLof,

Unfortunately once a clip has been deleted from your studio, it can no longer be recovered.
Forum: General Discussion 12th March 2013, 11:30
Replies: 2
Views: 719
Posted By ernielive
Sometimes setting the aspect ratio causes issues...

Sometimes setting the aspect ratio causes issues with the uploaded file. I'd recommend leaving the aspect ratio in the upload dialogue as auto-detect. If clips continue to be problematic you may want...
Forum: Procaster Windows 12th March 2013, 11:07
Replies: 5
Views: 1,881
Posted By ernielive
sluggette, Publishing 1700kbps is not...

sluggette,

Publishing 1700kbps is not sustainable on a 1.8mbps upload bandwidth to NYC. We recommend streaming at least 500kbps below your average, so if your upload speed to NYC continually...
Forum: Procaster Windows 12th March 2013, 10:57
Replies: 5
Views: 924
Posted By ernielive
Nifur, You will likely need a mixer, as...

Nifur,

You will likely need a mixer, as capturing from both Mic and Line in as separate sources is not possible. You could get a splitter...
Forum: Cameras & Equipment 12th March 2013, 10:35
Replies: 3
Views: 818
Posted By ernielive
You should confirm with the reseller whether or...

You should confirm with the reseller whether or not the model in question has Firewire.
Forum: Procaster Windows 11th March 2013, 11:23
Replies: 5
Views: 924
Posted By ernielive
Do you have Skype (or any other programs that use...

Do you have Skype (or any other programs that use the mic) open while you have Procaster open? Are you using a voice chat application with your game?
Forum: Procaster Windows 11th March 2013, 11:21
Replies: 5
Views: 1,881
Posted By ernielive
What is your average upload speed to New York,...

What is your average upload speed to New York, NY? I'd suggest testing with speedtest (www.speedtest.net) and including a screen shot in your reply. Are you running any other bandwidth heavy tasks in...
Forum: Procaster Windows 11th March 2013, 10:45
Replies: 5
Views: 924
Posted By ernielive
Nifur, The red light next to your levels...

Nifur,

The red light next to your levels means the audio device cannot be opened by Procaster. What type of mic are you using; how is it connected to the computer? Do you have the mic open and in...
Forum: Technical Questions & Bugs 11th March 2013, 10:30
Replies: 4
Views: 2,255
Posted By ernielive
Please see the following section in our user...

Please see the following section in our user guide (http://www.livestream.com/userguide/index.php?title=Manage_your_library#Add_Your_Own_Video_Clips) for information on uploading clips to your...
Forum: Cameras & Equipment 11th March 2013, 10:24
Replies: 3
Views: 818
Posted By ernielive
I don't see any Sony cameras with that model...

I don't see any Sony cameras with that model number. If it's an HDV camera and your laptop has firewire, you should be able to connect directly provided the camera is configured for standard...
Forum: Technical Questions & Bugs 11th March 2013, 10:19
Replies: 1
Views: 827
Posted By ernielive
rlogic1994, Looks like your channel was...

rlogic1994,

Looks like your channel was previously deleted. If you'd like to have the channel restored, please open a support ticket (http://help.livestream.com/customer/portal/emails/new).
Forum: General Discussion 11th March 2013, 10:16
Replies: 1
Views: 907
Posted By ernielive
Hi, Ancestry.com can be found on the...

Hi,

Ancestry.com can be found on the Original Livestream, here (http://www.livestream.com/ancestry). The ability to follow accounts on the Original Platform is not currently available, however...
Forum: Feedback 8th March 2013, 16:33
Replies: 1
Views: 606
Posted By ernielive
Raotec, I see that the channel 'raotec' has...

Raotec,

I see that the channel 'raotec' has not been deleted. If you have any additional questions please open a support ticket (http://help.livestream.com/customer/portal/emails/new).
Forum: Technical Questions & Bugs 8th March 2013, 16:28
Replies: 1
Views: 601
Posted By ernielive
Xyrker, You can follow accounts using New...

Xyrker,

You can follow accounts using New Livestream (new.livestream.com).
Forum: Feedback 8th March 2013, 16:22
Replies: 6
Views: 817
Posted By ernielive
Jarmo, I don't think I quite understand the...

Jarmo,

I don't think I quite understand the issue you are facing. Could you create a short clip of the behavior and open a support ticket?
Forum: Premium Questions 8th March 2013, 16:20
Replies: 3
Views: 1,834
Posted By ernielive
kothet7, The New Livestream Premium plan...

kothet7,

The New Livestream Premium plan will allow you to embed live content. You cannot embed the live player with any of the other plans, however you can embed on-demand content with the Free...
Forum: Technical Questions & Bugs 8th March 2013, 16:08
Replies: 1
Views: 1,020
Posted By ernielive
onorobo, Do you crash when streaming without...

onorobo,

Do you crash when streaming without Photoshop open? Procaster and Photoshop are both resource intensive application, so it's likely your rig isn't powerful enough to handle both. Perhaps...
Forum: Technical Questions & Bugs 8th March 2013, 13:50
Replies: 11
Views: 4,599
Posted By ernielive
KrazyShark, Is it possible at all you can...

KrazyShark,

Is it possible at all you can test this on a different network/different ISP and different network/same ISP to see if the issue persists?
Forum: Technical Questions & Bugs 6th March 2013, 16:21
Replies: 11
Views: 4,599
Posted By ernielive
Does this issue occur on all Livestream...

Does this issue occur on all Livestream broadcasts or only the one channel?
Forum: Technical Questions & Bugs 6th March 2013, 10:12
Replies: 5
Views: 715
Posted By ernielive
tallasseetimes, Are all your viewers...

tallasseetimes,

Are all your viewers complaining about this or is it only happening to a few? Does it occur only when you're live or also with auto-pilot and VOD content?
Forum: Procaster Mac 6th March 2013, 09:58
Replies: 1
Views: 961
Posted By ernielive
bernini75, As the two platforms are...

bernini75,

As the two platforms are completely independent of each other, you would have to create a new account for the New Livestream.
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