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Search: Posts Made By: bblinder
Forum: Premium Questions 20th August 2014, 19:05
Replies: 4
Views: 3,423
Posted By bblinder
Hi Santacruzskim, The ATEM TV Studio is a...

Hi Santacruzskim,

The ATEM TV Studio is a certified device with the Livestream Producer software, and will remain so.

While it will work with a more linear program like Producer, the processes...
Forum: Technical Questions & Bugs 20th August 2014, 18:35
Replies: 3
Views: 165
Posted By bblinder
Hi Septin, Out of curiosity, are you running...

Hi Septin,

Out of curiosity, are you running under an admin account? Would you be able to temporarily create a new user profile on your computer and see if the same problem occurs?
Forum: Technical Questions & Bugs 19th August 2014, 17:28
Replies: 2
Views: 113
Posted By bblinder
Hi tdellaringa, You would need to select the...

Hi tdellaringa,

You would need to select the "screen" icon when you're live. If you only want to display your desktop, select "no camera" as your video source before you go live.
Forum: Cameras & Equipment 17th August 2014, 15:03
Replies: 1
Views: 104
Posted By bblinder
Hi BlessedbyGod7, You can see a list of our...

Hi BlessedbyGod7,

You can see a list of our recommended capture devices here:...
Forum: Technical Questions & Bugs 17th August 2014, 14:47
Replies: 1
Views: 78
Posted By bblinder
Hi stephaniendutra, Unfortunately, unless...

Hi stephaniendutra,

Unfortunately, unless the account holder has made it available, there isn't a way to rewatch old broadcasts on twitcam.
Forum: Technical Questions & Bugs 12th August 2014, 12:03
Replies: 1
Views: 126
Posted By bblinder
Hi JamboJims, Generally speaking the ports...

Hi JamboJims,

Generally speaking the ports that would need to be made open to *both* incoming and outgoing communication are:

TCP 1935
TCP 80
TCP 443 (https)
UDP 53 (DNS)

Providing for...
Forum: Technical Questions & Bugs 7th August 2014, 13:56
Replies: 3
Views: 131
Posted By bblinder
shadowwolfiex, I restarted your channel. Is...

shadowwolfiex,

I restarted your channel. Is the same behavior continuing across multiple browsers?
Forum: Technical Questions & Bugs 7th August 2014, 13:56
Replies: 3
Views: 131
Posted By bblinder
shadowwolfiex, I restarted your channel. Is...

shadowwolfiex,

I restarted your channel. Is the same behavior continuing across multiple browsers?
Forum: Technical Questions & Bugs 5th August 2014, 18:55
Replies: 1
Views: 130
Posted By bblinder
Hi Mebia, The closest answer would be a...

Hi Mebia,

The closest answer would be a combination of 1 and 3. Whilst Google Analytics may track by unique IPs, the event page itself does not. Any time someone refreshes the page/presses play,...
Forum: Technical Questions & Bugs 2nd August 2014, 13:45
Replies: 2
Views: 193
Posted By bblinder
Hi Srinathsadam, Does the same behavior...

Hi Srinathsadam,

Does the same behavior occur in Google Chrome or Opera?
Forum: Technical Questions & Bugs 2nd August 2014, 13:45
Replies: 2
Views: 193
Posted By bblinder
Hi Srinathsadam, Does the same behavior...

Hi Srinathsadam,

Does the same behavior occur in Google Chrome or Opera?
Forum: Cameras & Equipment 30th July 2014, 17:58
Replies: 2
Views: 123
Posted By bblinder
Hi Zack, Have you opened a support ticket at...

Hi Zack,

Have you opened a support ticket at help.livestream.com? The unit may need to be RMA'd.
Forum: Cameras & Equipment 30th July 2014, 17:58
Replies: 2
Views: 123
Posted By bblinder
Hi Zack, Have you opened a support ticket at...

Hi Zack,

Have you opened a support ticket at help.livestream.com? The unit may need to be RMA'd.
Forum: General Discussion 24th July 2014, 16:21
Replies: 3
Views: 194
Posted By bblinder
Hi HonestMann, The CPU doesn't necessarily...

Hi HonestMann,

The CPU doesn't necessarily refer to hard drive space. Gigabytes are an indication of storage space, not the strength of your CPU.

For reference, we generally recommend a...
Forum: General Discussion 24th July 2014, 08:47
Replies: 3
Views: 194
Posted By bblinder
Hi HonestMannn, What was the exact issue you...

Hi HonestMannn,

What was the exact issue you encountered?
Forum: Premium Questions 22nd July 2014, 11:22
Replies: 2
Views: 357
Posted By bblinder
Hi Elbaonline, If you're unable to close it...

Hi Elbaonline,

If you're unable to close it from your account center at secure.livestream.com, I'd recommend sending an email to billing@livestream.com. They'll manually downgrade the plan and...
Forum: Technical Questions & Bugs 16th July 2014, 14:06
Replies: 5
Views: 172
Posted By bblinder
Hi TaroSnow, Is Procaster giving you a...

Hi TaroSnow,

Is Procaster giving you a specific error message in the console before it shuts down? Would you mind providing the logs?

Open Procaster --> Preferences --> Video tab --> Save logs....
Forum: Procaster Windows 16th July 2014, 10:33
Replies: 3
Views: 345
Posted By bblinder
Hi Hunterhobbit, Are you logging in with a...

Hi Hunterhobbit,

Are you logging in with a username or email address? Are you running the program as administrator?
Forum: Other Support Issues 14th July 2014, 13:07
Replies: 1
Views: 498
Posted By bblinder
If you're looking to delete the account, simply...

If you're looking to delete the account, simply shoot an email to newsupport@livestream.com (with the email address associated with the account), giving the channel name, and mention that you'd like...
Forum: Technical Questions & Bugs 10th July 2014, 16:55
Replies: 3
Views: 226
Posted By bblinder
Hi jnnetwork, The syntax when using a RTMP...

Hi jnnetwork,

The syntax when using a RTMP URL needs to be extremely precise. If you're still having difficulty, please open a support ticket at help.livestream.com with the exact URL you're using.
Forum: Technical Questions & Bugs 9th July 2014, 16:13
Replies: 1
Views: 143
Posted By bblinder
Hi Ariririsu, Have you opened a ticket with...

Hi Ariririsu,

Have you opened a ticket with Support? If not, please do so at help.livestream.com.

Be sure to provide as much information and detail as possible: link to the channel, name of the...
Forum: Procaster Windows 5th July 2014, 15:42
Replies: 2
Views: 228
Posted By bblinder
Sounds like it could be your video card drivers. ...

Sounds like it could be your video card drivers.

Try going into Procaster's preferences --> Desktop tab --> change "effect render method" to "simple". Save your changes.

In the meantime, check...
Forum: Technical Questions & Bugs 30th June 2014, 13:33
Replies: 1
Views: 123
Posted By bblinder
Are you selecting a channel prior to going live?...

Are you selecting a channel prior to going live? Or is it "Preview" mode?
Forum: Technical Questions & Bugs 19th June 2014, 20:19
Replies: 1
Views: 180
Posted By bblinder
Error 5 typically occurs if a step was skipped in...

Error 5 typically occurs if a step was skipped in that the Glass asks if you should trust the computer and the prompt is bypassed.

Please go through the following steps:

Set you Glass to debug...
Forum: API & Developer Discussion 17th June 2014, 17:14
Replies: 4
Views: 396
Posted By bblinder
We don't have any immediate plans to discontinue...

We don't have any immediate plans to discontinue the Original platform, nor can I offer an ETA for an API at the moment, unfortunately. This is an extremely popular feature request, though, and I'd...
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