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Forum: Technical Questions & Bugs 23rd September 2013, 06:14
Replies: 5
Views: 1,350
Posted By ashok123
Hello, I would request you to create a...

Hello,

I would request you to create a ticket via the support center to troubleshoot the issue you are facing. You can use this link:
http://help.livestream.com/customer/portal/emails/new
...
Forum: Premium Questions 11th September 2013, 03:26
Replies: 4
Views: 3,953
Posted By ashok123
Hello, ATEM Television Studio is one of the...

Hello,

ATEM Television Studio is one of the certified devices which will work with our platform. You can refer our online store for a list of certified devices...
Forum: Technical Questions & Bugs 11th September 2013, 03:21
Replies: 2
Views: 970
Posted By ashok123
Hello Daniel, If you are referring about the...

Hello Daniel,

If you are referring about the chat nickname of a channel on the Original platform, you would be able to edit the nickname/logout to change the nickname. Refer the screenshot for...
Forum: General Discussion 10th September 2013, 07:18
Replies: 1
Views: 710
Posted By ashok123
Hello Artimedio, You can follow these steps...

Hello Artimedio,

You can follow these steps to prevent your clips from deleted(i.e the clips which are marked for deletion)

Login to your Livestream Account Center to enter the Storage...
Forum: Technical Questions & Bugs 13th August 2013, 05:47
Replies: 1
Views: 500
Posted By ashok123
Hello, If you are referring about this error...

Hello,

If you are referring about this error message on the storyboard "Unable to download the video-Retry". This option to retry would show up if the clip has failed to process properly on to our...
Forum: Technical Questions & Bugs 12th August 2013, 07:49
Replies: 1
Views: 492
Posted By ashok123
Hello, I would request you to create a...

Hello,

I would request you to create a ticket via the support center to troubleshoot the issue you are facing. You can use this link: ...
Forum: Technical Questions & Bugs 2nd July 2013, 08:42
Replies: 8
Views: 5,366
Posted By ashok123
Hello, I would suggest you to create a...

Hello,

I would suggest you to create a ticket via the support center to troubleshoot the issue you are facing. You can use this link: https://secure.livestream.com/myaccount/supportcenter/tickets
Forum: General Discussion 26th June 2013, 07:30
Replies: 3
Views: 1,291
Posted By ashok123
Hello Matt, Livestream is currently offering...

Hello Matt,

Livestream is currently offering 2 separate platforms
1) Original Livestream: https://secure.livestream.com/myaccount/channels
2) New Livestream: http://new.livestream.com .

I...
Forum: Other Support Issues 14th June 2013, 06:37
Replies: 17
Views: 6,676
Posted By ashok123
Hello, I would suggest you to create a...

Hello,

I would suggest you to create a ticket via the support center to troubleshoot the issue you are facing. You can use this link:
https://secure.livestream.com/myaccount/supportcenter/tickets
Forum: Technical Questions & Bugs 30th May 2013, 03:39
Replies: 4
Views: 571
Posted By ashok123
Hello, This message generally shows up when...

Hello,

This message generally shows up when you switch on your Broadcaster/even when you restart your broadcaster.This should show up for few seconds ,then should allow you to insert the pairing...
Forum: Technical Questions & Bugs 29th May 2013, 07:40
Replies: 16
Views: 7,272
Posted By ashok123
Hello Dave, The twitcam would show offline...

Hello Dave,

The twitcam would show offline color bars when the owner of the channel is not broadcasting live. You would be able to locate all the recent broadcasts of the user by clicking on the...
Forum: Technical Questions & Bugs 6th May 2013, 05:29
Replies: 1
Views: 328
Posted By ashok123
You can refer this link to delete content from...

You can refer this link to delete content from your library:
http://www.livestream.com/userguide/index.php?title=Manage_your_library#Deleting_Content_From_Your_Library
Forum: Premium Questions 3rd May 2013, 02:13
Replies: 6
Views: 2,943
Posted By ashok123
cansozeri, I can see that you have created a...

cansozeri,

I can see that you have created a support ticket. We will be corresponding further via the support ticket.
Forum: Technical Questions & Bugs 29th April 2013, 07:14
Replies: 1
Views: 399
Posted By ashok123
Please open a support ticket from your account's...

Please open a support ticket from your account's support center so that we investigate this further: https://secure.livestream.com/myaccount/supportcenter/openticket
Forum: Technical Questions & Bugs 29th April 2013, 06:03
Replies: 2
Views: 393
Posted By ashok123
The multiple storyboards created during a single...

The multiple storyboards created during a single broadcast is generally caused due to network connectivity / Encoder disconnecting & reconnecting /Encoder crashing/ intermittent connectivity.If you...
Forum: Technical Questions & Bugs 2nd May 2012, 07:55
Replies: 4
Views: 774
Posted By ashok123
Ksession, Please review the following link...

Ksession,

Please review the following link from the user guide to download a clip from your library : http://www.livestream.com/userguide/index.php?title=Manage_your_library#Download_a_Clip
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