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-   -   Livestream Not Playing, Just Loading Circle (http://www.livestream.com/forum/showthread.php?t=9972)

ZakRhyno 22nd September 2012 12:44

Livestream Not Playing, Just Loading Circle
 
I search the forum and came across similar issue and check out all the information in the thread and found it that it was not my anti-virus software that is blocking Livestream.

http://www.livestream.com/forum/show...hlight=Playing

I have clear my cache.
I have test my network more then it allow for network:
Ping: 36ms, Download: 19.48Mbps, Upload: 20.14Mbps
I have the most up to date version of Flash.
The issues happens in ALL browsers, Firefox, Chrome, IE, Safari, Opera
It applies to ALL Livestream channels.
I don't have AdBlock
I run Windows 7 64-Bit
It did work fine a week or so ago.
No new software install.

This is what happens, Viewing someone's stream, all it does is show a loading circle and refreshes the image every 30 seconds or so, if I'm lucky, there is no audio.

ZakRhyno 23rd September 2012 15:06

I open a ticket to see if the Livestream support can help. But still waiting to hear back from others if this is a problem to.

ZakRhyno 24th September 2012 20:17

So far this what I got.

Currently there are no issues on the Livestream side that would be causing the
issue you are experiencing. In the past user's reporting a similar issues at
least temporarily fixed by disabling a process running called
Visicom_antiphishing.exe. I would recommend checking in task manager if this or
any other unrecognized processes are running that may be at fault and fully
remove any virus or malware.

Didn't have this in my listing and uninstall anti-virus. Still problem. Wrote back waiting on more information.

ZakRhyno 24th September 2012 20:19

Quote:

Originally Posted by ernielive (Post 35039)
Have you confirmed whether this issue occurs with other browsers? Also, do you know what bit rate your friend is streaming at, and whether it is higher than your available download bandwidth? You can check the latter by running a speed test to NYC at newyork.speedtest.net.

Could use some help as well Ernielive. :)

http://www.livestream.com/forum/showthread.php?t=9972

Same problem just more in depth as well.

ernielive 24th September 2012 20:25

Have there been any changes on your network that could cause any issues? A new firewall or anything similar? Additionally, are your speed test results taken to a server in New York, NY? Please make sure they are, as this is the most reliable way to check your speed to our servers.

ZakRhyno 24th September 2012 20:29

Quote:

Originally Posted by ernielive (Post 35046)
Have there been any changes on your network that could cause any issues? A new firewall or anything similar? Additionally, are your speed test results taken to a server in New York, NY? Please make sure they are, as this is the most reliable way to check your speed to our servers.


No issue at all, direct connect and speed test all in great levels.

Support Ticket ID #75758 for reference.

benhomer 25th September 2012 12:06

It sounds like there is something blocking you from being able to load the content. Usually the reason for this is there is something blocking some player component which is why Ad-Block plus will cause an issue.

If you have that disabled and have verified that you don't have any other security settings or network configuration settings that could be blocking you from playing video what would probably be required to get to the root of the issue is to schedule a time to remote into your machine to directly see what is happening. If you would like to do this let us know a convenient time in your existing support case and we can schedule a time to do this.

-Ben
Livestream Support

ZakRhyno 25th September 2012 21:29

Alright, I put that in my note. I don't have any ad blocker tho. :)

bailunrui 26th September 2012 22:30

I'm having the same issue. I'm using Firefox 15.0.1 on a Ubuntu machine. This problem started September 25th in the evening (EST). Turning off my ad blocker does not change the issue. There is also nothing wrong with my internet connection:

http://speedtest.net/result/2205017682.png

ZakRhyno 26th September 2012 22:36

Quote:

Originally Posted by bailunrui (Post 35087)
I'm having the same issue. I'm using Firefox 15.0.1 on a Ubuntu machine. This problem started September 25th in the evening (EST). Turning off my ad blocker does not change the issue. There is also nothing wrong with my internet connection:

http://speedtest.net/result/2205017682.png

Still waiting to see what they say. Still nothing yet. :)


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