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Procaster crashes on Mac Os 10.8.1, 2.9 Dual core CPU, 8 GB RAM...
I am runing the latest Mac OS 10.8.1 and the latest Procaster.
Every once in a while it crashes with no serious reason, besides the connection lost or slow streaming... Please, advise! Thanks! |
PolitikaNet,
Do you receive any error messages after the crash? Can you provide the following: Exact CPU details Any Hardware (Camera, capture card, etc) and how it's connected Procaster version number (open preferences, click "i" in top right-hand corner) |
The Procaster version is 20.3.0M.
The CPU is 2.9 GHz Intel Core i7. I am attaching a SONY Digital 8 DCR-TRV340E via Firewire and a ZOOM H2N mice via USB port. No other software running, besides Dropbox, Chrome, SugarSynch and the regular processes of Mac OS 10.8.1 Yes, I get some error messages, but I ignored then. :) Next time I'll copy-paste it here. Thanks for the prompt reply, though! :) |
PolitikaNet,
A dual-core i7 is not ideal for streaming in addition to running multiple programs in the background. I would suggest closing all background applications aside from Procaster. Additionally, it may help to install the latest Mac beta, Procaster 20.3.8. |
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I can't follow. What might be the problem with the latest MacBook processor? Otherwise, fact is that I was running some background programs, such as multi-tab google chrome browser, plus a tab with the page of my livestream channel, so it might have created some conflicts. yet, what might be the 2.9 ghz i7 cpu?... Thanks! |
Unfortunately, I have tried all. On few events we were broadcasting using the Procaster on a freshly restarted computer with absolutely no other runing softwabe, besides some system processes. And it went on crashing. We are testing the last two versions of Procaster and I do hope there must be some solution for a MacBook with an Intel i7...
Thanks for taking time to answer! :) |
PolitikatNet,
If you'd like to send your Procaster logs, please open a support ticket with all the information you've included in this thread. You can generate your logs by following these steps: -Open Procaster -Click 'Preferences' on the Procaster launch screen -Click 'Video' tab -Click 'Save Logs' at the bottom right of this screen This will create a 'ProcasterLogs.zip' file on your desktop. Please attach this file in your ticket. |
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Figured It Out
So my Procaster has been crashing pretty much ever since I installed it. I've only once ever been able to get it to work.
So today, I decided to look in the crash logs, and I found the cause of the crash: Code:
Symbol not found: _EVP_idea_cbchttp://hintsforums.macworld.com/showthread.php?p=688845 Apparently there's some program that's installing an older, unreliable version of LibSSL 0.9.8. It's putting it in your /usr/local/lib directory, which overrides the newer, reliable, copy that comes with OS X (which is found in /usr/lib/). What happens is this: Procaster wants to use a system library called LibSSL and asks OS X to provide it. OS X has its own copy in /usr/lib, but sometimes people want to have custom versions of these libraries, and /usr/local/lib is the place that those custom versions are stored. Therefore, if a version of LibSSL is found in there, it will be used instead of the system-installed copy. And it's this faulty version that turned out to be causing the crashes on startup, at least for me. Navigating to /usr/local/lib and dragging its copy of libssl.0.9.8.dylib to the trash fixed the problem for me; Procaster now starts up without a hitch!! :D (No restart was necessary, either!) So please, Procaster support team, take note of this! It could help many, many more people! |
@JacobSyndeo thanks for the help on this. We shall provide an stable LibSSL inside the Livestream for Producers/Livestream Procaster in the next version and then refer our binary to that binary.
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