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-   -   Q&A for NEW livestream needed (http://www.livestream.com/forum/showthread.php?t=10023)

jarmolahti 5th October 2012 09:17

Q&A for NEW livestream needed
 
It seems to me, that for new.livestream there are only two forums, feedback and feature requests. Where to ask new.livestream specific questions?

Like this: what are the as exact as possible specs for video post?

Henry_live 5th October 2012 10:44

Quote:

Originally Posted by jarmolahti (Post 35205)
It seems to me, that for new.livestream there are only two forums, feedback and feature requests. Where to ask new.livestream specific questions?

Like this: what are the as exact as possible specs for video post?

Jarmolahti,

You can find information on how to use new.livestream.com at the following URL: http://help.livestream.com

If you would like to ask us a question directly, you may do so by opening a support ticket at: http://help.livestream.com/customer/portal/emails/new

The answer to your question can be found here: http://help.livestream.com/customer/...rticles/652354
Uploaded files should be
H.264/AAC exported as .MP4 or MOV

If you upload a HD quality video, it will be transcoded in multiple bit-rates to allow for adaptive bit-rate playback.

jarmolahti 19th October 2012 07:53

Quote:

Originally Posted by Henry_live (Post 35206)
You can find information on how to use new.livestream.com at the following URL: http://help.livestream.com

Thanks for kind answers to my demo question. Anyway, I would suggest Q&A section for kind of peer to peer -questions from users to other users, too.

Like just now: I am downloading/installing the new Livestream for Producers to my small Thinkpad Edge laptot. Installing stopped long time ago and is asking me to "wait while the Setup Wizard installs Livestream for Producers. This may take several minutus."

I have watched many several minutes this status: "Removing backup files". How long should I still wait?

ernielive 20th October 2012 15:00

Jarmo,

For the time being you can use this forum for any questions you'd like to pose to the community.

The removing back up files process shouldn't run for more than a few minutes. Are you still experiencing this issue? If so, please feel free to open a support ticket so we can receive some of your system and program information.


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